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IvyCV

Right of Withdrawal

Last updated: March 2026

Your Right to Withdraw

Under Article 27 of the Polish Consumer Rights Act (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta), implementing EU Directive 2011/83/EU, you have the right to withdraw from a distance contract within 14 calendar days without giving any reason.

The withdrawal period begins on the day the contract is concluded (the day of your purchase).

How to Exercise Your Right of Withdrawal

  1. Send a clear, unambiguous statement that you wish to withdraw from the contract. You may use:
    • Email to hello@ivycv.com
    • The withdrawal form template below
    • Any other clear written statement
  2. The withdrawal declaration must be sent before the 14-day period expires. It is sufficient to send the declaration before the deadline — it does not need to arrive by then.
  3. Upon receiving your withdrawal, we will send you a confirmation of receipt by email.

Refund

If you withdraw from the contract, we will refund all payments received from you without undue delay and in any case within 14 days from the day we received your withdrawal declaration.

We will use the same payment method used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

When the Withdrawal Right Does Not Apply

Under Article 38 point 13 of the Polish Consumer Rights Act, the right of withdrawal does not apply to the delivery of digital content that is not supplied on a tangible medium if all four of the following conditions are met:

  1. You paid for the digital content;
  2. You gave explicit prior consent to begin delivery before the 14-day withdrawal period expired;
  3. You were informed that by giving this consent you would lose your right of withdrawal;
  4. You received confirmation of the transaction (purchase confirmation email).

During checkout at IvyCV, you will see a checkbox asking whether you consent to immediate delivery of the generated CV. This checkbox is not pre-ticked and is voluntary:

Withdrawal Form Template

You may (but are not required to) use the following form to withdraw. Fill in your details and send it to hello@ivycv.com:

WITHDRAWAL FORM TEMPLATE

(complete and return this form only if you wish to withdraw from the contract)

To: Przemyslaw Konstanty (IvyCV), Romanowicza 1/118, 30-702 Kraków, hello@ivycv.com

I hereby give notice that I withdraw from the contract for the provision of the following service / delivery of the following digital content (*):

_______________________________________________________

Date of contract conclusion / date of receipt (*):

_______________________________________________________

Name of the consumer:

_______________________________________________________

Email address of the consumer:

_______________________________________________________

Date:

_______________________________________________________

Signature of the consumer (only if sent on paper):

_______________________________________________________

(*) Delete as appropriate.

This form template complies with Annex 2 of the Polish Consumer Rights Act (Załącznik nr 2 do ustawy o prawach konsumenta).

Contact

For withdrawal requests or questions about your rights: